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Click "Start a Return" above and tell us about your item. We'll provide a return authorization and instructions.
Pack your item in its original condition with all tags attached. Use our return label or your own shipping method.
Once we receive and inspect your return, we'll process your refund within 5-10 business days to your original payment method.
No! We ship all orders DDP (Delivery Duty Paid). All VAT and customs duties are included in your order total at checkout, so there are no surprise fees when your package arrives - even for orders over €150.
The Import One-Stop Shop (IOSS) is an electronic portal that businesses use to comply with VAT obligations on distance sales of imported goods to the EU. Since 1st July 2021, all goods imported into the EU are subject to VAT.
What this means for you: We include VAT in all prices and handle all customs duties for European customers. Your orders are shipped DDP (Delivery Duty Paid), so you won't pay any additional fees on arrival.
Promo code - 5% Off your First Order
Birchall Great Rift Decaf is a rich and robust decaffeinated black tea, expertly blended from premium tea estates across East Africa, including Rwanda and Kenya's Great Rift Valley. This award-winning tea has earned top honours at the Great Taste Awards for an impressive 11 consecutive years, a testament to its exceptional flavour and quality. Sourced from Rainforest Alliance Certified estates, it delivers a full-bodied breakfast tea experience without caffeine.
Each 250g of loose leaf tea is packed in a biodegradable, industrially compostable pouch, reflecting Birchall's commitment to sustainability. The tea is produced in a fully solar-powered factory, making it 100% carbon neutral. To brew, simply use 2–3 grams (about one teaspoon) per cup and pour over hot water.
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